Privacy Policy Privacy

We respect your privacy and aim to be transparent about how personal information is collected and used when you browse our website, request information, make a booking or contact our team.

We may collect your name, email address, phone number, tour preference, date, guest details, pickup information and technical information such as browser, device, IP address and website interaction data.

Information required to arrange your experience may be used for reservations, pickup coordination, guest communication and operational requirements. Safety or eligibility information is used only for the relevant service purpose.

We use personal information to process bookings, respond to enquiries, provide support, send service communications, improve our website and operate our tours. Where permitted, information may also be used for relevant marketing communications.

We may use cookies, analytics tools and similar technologies to understand website usage, remember preferences and improve performance. Available cookie controls can be managed through your browser or website settings.

We may share information with trusted providers supporting bookings, communications, payments, hosting, analytics and customer support. Information may also be disclosed where required by law or necessary to protect rights and safety.

We retain personal information only as long as reasonably necessary for bookings, legal obligations, dispute resolution and legitimate business requirements.

Depending on applicable law, you may request access, correction, deletion, restriction or information about processing of your personal data. Requests should provide enough information to identify the relevant record.

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or disclosure. No online system can be guaranteed completely secure.

Our services are not directed at children who cannot participate under applicable tour eligibility requirements. We do not knowingly collect children's information for purposes unrelated to providing an appropriately supervised service.

We may update this Privacy Policy when our practices, services or legal requirements change. The latest version will show an updated date. Privacy questions or requests can be directed to our support team.